Unable to send email using JMail - SmartPlant Foundation - IM Update 46 - Help - Hexagon

SmartPlant Foundation Help

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SmartPlant Foundation
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SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)
Smart Review Version
2020 (15.0)

Problem

After installing and configuring JMail for sending email on the SmartPlant Foundation server, when the program is used to send email, it indicates the email was sent, but no email is received by the email server.

Solution

The default mail server address may be set incorrectly in the Registry due to a change in the location of the key in the Registry between JMail versions.

We recommend only experienced users edit the registry settings.

The mail server's email gateway address should be entered into the following registry keys, depending on your JMail version:

JMail Version 4.3:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Dimac\w3JMAIL4\Default Mailserver

JMail Version 4.5:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Dimac Development\Jmail\Default Mailserver