Octave InConcert Troubleshooting - InConcert - May 2026 - Troubleshooting - Octave

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Product: InConcert
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Welcome to Octave InConcert Troubleshooting
InConcert Troubleshooting
API Services troubleshooting
Examples do not show the full URL
Object is not appearing in the metadata
User gets an Invalid Grant error trying to generate a token
InConcert continually tries to authenticate
Access issues
InConcert is blocked by your company firewall
InConcert continually tries to authenticate
Data Take-On troubleshooting
Import - CSV Files
Only column headers are saved
Import - 3D Model files
Issues in property-based mapping
Custom import definition is not used
Incorrect import definition is used
In pattern does not work with values containing commas
A newer import definition is not applied when multiple definitions have the same precedence
Objects are mapped to the generic fallback
Validation
Value is invalid for enum level on target property
Job Processing - CSV files
Error when file object is loaded before the object to which it is attached
File CSV Validation Failed
Job is not created with error: Object successfully created, but failed to be attached to the workflow
The request limit for the database is 2000/3200 and has been reached
User must be related to organization to continue with registration
Transferring data failed
Unique key or query def was not unique
Load fails at stage 3 when data is partially loaded into the database
Job Processing - 3D Model files
Missing object properties in Navisworks® files
Missing engineering data in Navisworks® files
InsightView dashboard issues
Issues when configuring an InsightView dashboard
My tablet keyboard is preventing me from creating a widget
The dashboard is currently unavailable
Issues when displaying an InsightView dashboard
Cannot embed a website in an iframe
Site is shown as Not Secure
The Actions menu isn't available for items in a grid or count widget
The dashboard is slow to load on my iPad
Widget content is not displayed
When viewing a widget, the error "Resource not found for the segment <Name>" is returned
Integration Engine troubleshooting
Deleting consolidated objects is not permitted
Restart a stuck scheduler task
SPFEnumEnumObjClass relationship does not exist
Troubleshoot Identity Register exceptions
Error handling for project-level naming rules
View and address Integration Engine exceptions
Enable or disable the automatic reprocessing of objects that failed the Integration process
Submittals processing errors
Import errors
System fails to load submittal data
Common causes of import errors
Unable to evaluate computed column with Name 'Resolve_IssuePurposes' and Function Name 'Replace'
Unable to evaluate computed column with Name 'Comp_Config_Discipline' and Function Name 'Replace'
Validation errors
Submittal stuck at ‘Validation Error Check Processing’
Submittal stuck at ‘Awaiting approval for export’ after Validation
Other common validation errors
Value could not be converted to DateTime format
Property value 'TRUE' is invalid for target property 'SCLBIsOKToShareWithOtherOrgs'
The Major code could not be resolved
Check Staging File Exists: File does not exist at specified location
One or more Issue Purpose(s) specified in CSV is not valid for current config
One or more Discipline(s) specified in CSV is not valid for current config
Document is already related to a contract and cannot be related to another contract
Export errors
Failure during loading data into the project
Common causes of data export failure
The later revision (by issue date) does not have the higher revision code
Issue date cannot be in the future
Failure during loading files into the project
Common causes of file processing failure after export
Attempting to update the latest revision of the existing MDR with the same file
Pre-processing errors
Submittal load job fails to start
Object successfully created, but failed to be attached to the workflow
Visualization troubleshooting
Troubleshooting the Graphic View Control (GVC)
3D model does not load in the browser
Browser displays an "out of memory" error message
Cannot view a file using View Native
Chrome displays error message "could not initialize WebGL"
Force Refresh to update graphics in a Smart 3D model
Model has a large range, which limits object visibility
Slow performance when loading Octave 3D models
Unable to interact with the GVC on an iPad
Troubleshooting the view and markup control
Cannot view a file using View Native
Data cannot be found for selected object
Display item attribute values do not display in view and markup
Item is not viewable with this command
PDF file containing 3D content appears blank
This file is over the maximum size for downloading
Touch commands do not work in Chrome
Unable to retrieve the markup rendition
Unsupported file format
Troubleshooting Extensibility issues
Troubleshooting Server Extensibility
Server events do not appear
An invalid request URI was provided.
Troubleshooting InConcert Extensibility
Cannot embed a website in an iframe
Nothing appears when a method is executed
Site must be embedded in the Web Client
Incorrect domain communication
The loading indicator continues to be displayed
Security headers
Downgrading http status
Generic error diagnosis
Scheduler task fails with error message
Workflow step re-authentication issue
Request a tenant reset
Support, Copyright, and Legal Information
Copyright Notice
Customer Support
Octave Policy Against Software Piracy

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