Reset your password - Intergraph Smart Materials - 10.2 - Help - Hexagon

Intergraph Smart Materials Web Help (10.2)
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English
Product
Intergraph Smart Materials
Subproduct
Web
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Help
Smart Materials/Smart Reference Data Version
10.2

  1. On the Login page, click Forgot Password.

  2. In the Forgot Password window, enter your Smart Materials username or email address and click Request Password.

    On providing the correct Username/Email, an email will be sent to the registered email address with an OTP (one-time password) that is valid for only 60 seconds.

    Why don't I receive the email with the OTP?

    If you have not received an email after requesting a new password, it might be caused by any of the following:

    • The entered user is not known/registered

    • The entered email not known/registered

    • The entered user has no email address assigned

    • Multiple users share the same email address

    • Email distribution does not work in your network

    • Spam filter sorted the email out

  3. Toggle back to the Login page and enter the OTP in the Enter One-Time Password box and click Validate.

  4. In the Change Password window, enter a new password in the New Password box and the Confirm New Password box and click Set Password.