Sometimes unfortunate incidents like accidents might happen during the shipping process. In such situations, it is important that the details of those incidents are captured with required supporting documents. This helps in future tracking.
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Click the Shipment Details tab for the required shipment.
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Click the Damage Incident tab.
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Write details about the incident in the Description box.
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If required, attach supporting documents, images, and so on.
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Click Save.
You can also add a damage incident for a pre-shipment or a post-shipment from the
respective tabs.
Whenever a damage incident is entered, an email notification is sent to both traffic
coordinator and freight forwarder.