Sometimes unfortunate incidents like accidents might happen during the shipping process. In such situations, it is important that the details of those incidents are captured with required supporting documents. This helps in future tracking.
Click the Shipment Details tab for the required shipment.
Type the required details in the Damage Incident box.
If required, attach supporting documents, images, and so on.
You can also add a damage incident for a pre-shipment or a post-shipment from the respective tabs.
Whenever a damage incident is entered, an email notification is sent to both traffic coordinator and freight forwarder.