Communication errors - Intergraph Smart Materials - Version 10.1 - Installation & Upgrade - Hexagon

Communication errors occur in case of slow network connection. To avoid these errors, configure the timeout parameters for sending and receiving data for SMatPortalClient and DataBrokerService.

SMatPortalClient

You can specify the timeout parameters settings in the Intergraph.SL.UI.Screens.ESupplierApplication.xap file, which is located in the server installation directory:

Default installation: c:\Program Files\Intergraph\Smart Materials Portal 10.1\Web\PortalClient\ClientBin

Custom installation: <your_install_folder>\Smart Materials Portal 10.1\Web\PortalClient\ClientBin

For the following procedure you need zip/unzip software such as Info-Zip (see http://www.info-zip.org).

1. Open a command prompt window.

2. Navigate to the location where Intergraph.SL.UI.Screens.ESupplierApplication.xap is stored.

3. Run the following command:

   unzip -C Intergraph.SL.UI.Screens.ESupplierApplication.xap ServiceReferences.ClientConfig

4. Open ServiceReferences.ClientConfig (located in the same folder) with a text editor.

5. Change the sendTimeout and receiveTimeout parameters as needed.

   

6. Save ServiceReferences.ClientConfig.

7. At the command prompt, run the following command:

   zip -u Intergraph.SL.UI.Screens.ESupplierApplication.xap ServiceReferences.ClientConfig

8. Remove the locally added and edited ServiceReferences.ClientConfig file from the folder.

DataBrokerService

You can specify the timeout parameters settings in the web.config file, which is located in the server installation directory:

Default installation: c:\Program Files\Intergraph\Smart Materials Portal 10.1\DataBrokerService

Custom installation: <your_install_folder>\Smart Materials Portal 10.1\ DataBrokerService

1. Open the web.config file with a text editor.

2. Change the sendTimeout and receiveTimeout parameters as needed.

   

3. Save the web.config file.