Smart Materials login fails - Intergraph Smart Materials - Version 10.1 - Installation & Upgrade - Hexagon

Intergraph Smart Materials Installation (10.1)

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English
Product
Intergraph Smart Materials
Subproduct
Classic
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Installation & Upgrade
Smart Materials/Smart Reference Data Version
10.1

You cannot login to Smart Materials, only this message appears:

'The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.'

This could be caused if the Microsoft Monitoring Agent is installed and running on the application server, because the tool is conflicting with some IIS features and thus impacting the Smart Materials application.

Check the Windows Event Log on the server, if it shows the following Event ID 1000 error:

Log Name: Application

Source: Application Error

Date: 24.02.2021 10:42:30

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer:

Description:

Faulting application name: w3wp.exe, version: 8.0.9200.16384, time stamp: 0x50108835

Faulting module name: PerfMon64.dll, version: 8.0.10918.0, time stamp: 0x577fd168

Exception code: 0xc0000409

Fault offset: 0x0000000000149794

Faulting process id: 0x2c38

Faulting application start time: 0x01d24405d195eb6a

Faulting application path: c:\windows\system32\inetsrv\w3wp.exe

Faulting module path: C:\Program Files\Microsoft Monitoring Agent\Agent\APMDOTNETAgent\V8.0.10918.0\PerfMon64.dll

Solution:

Uninstall Microsoft Monitoring Agent.