After installing Smart Instrumentation desktop you must configure the software to work with Web API's. The configuration is done in the Administration Module and Smart Instrumentation.
Administration Module
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Open the Administration Module as a System Administrator.
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From the Menu bar, select Activities > User.
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In the User dialog box, select the Service account user.
This Service account login should be defined in SAM as the login for the Smart Instrumentation Web API.
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Click Apply and close the Administration Module.
Smart Instrumentation Desktop
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Open Smart Instrumentation desktop.
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From the Menu bar, select File > Preferences.
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Select General in the Menu pane of the Preferences dialog box.
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Locate the Temporary folder path field, click the Browse button to navigate too and select the folder where you want the software save temporary files.
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Locate the Output document folder (Web shared folder enabled) field, click the Browse button to navigate too and select the folder where you want the generated documents to be saved.
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These folders must be UNC formated and have a shared path and read/write permissions for everyone.
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The Temporary folder path must be mapped to a local drive.
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In the Menu pane, select Specifications > Export/Import.
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In the Export/Import preferences, locate the PSR working folder field, click the Browse button to navigate too and select the folder where you want the PSRs saved.
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The PSR working folder path must be set to a local folder.
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in the Menu pane, select SmartPlant Instrumentation Server.
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From the Enhanced report format select list, select PDF.
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In the Shared Web folder field, make sure the address displayed is the same as the Output document folder field.
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Click OK.
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These settings must be applied to all users who are running Web API's.
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The Log file path must be set to the Service account's user profile path.
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Restart the IIS on your server.