When external users need to connect to the Smart Instrumentation database, you must define an IDEAL user through which the software establishes the connections.
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Log on to the Smart Instrumentation Administration module as System Administrator.
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Ensure that a department is defined to which the IDEAL user may be assigned.
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Click Activities > User.
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On the User dialog box, do one of the following:
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From the User list, select an existing user.
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Click New, and in the User box, define a new user.
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Select the IDEAL user check box.
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Click Apply.