Updating Workflow Cases for Removed Active Directory Users - PAS ICS Integrity - 7.3 - Help - Intergraph

ICS Integrity User Guide

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PAS Version
7.3

The WorkflowUserUpdate.exe utility allows you to change one user account to another in workflow cases. In some cases, if you remove a user from the Active Directory, workflow cases assigned only to that user can become locked. When a user who is a case owner or approver is removed from the Active Directory, use the WorkflowUserUpdate.exe utility to change that user to another user who will take over those cases.

In some rare cases, you may have a few workflow cases with a blank approver field. This utility also allows you to assign an approver if the field is blank. You can check Change approver and leave the Current Username and Current Full Name fields blank.

To change one user account to another in workflow cases:

  1. In the InstallPath\DataCollector folder, run the WorkflowUserUpdate.exe utility.

    user-workflow-user-update-util

  2. In Log file, specify the text file where you want the changes logged. The utility overwrites this file each time it runs.

  3. If you want to change the owner of one or more cases, check Change owner.

  4. If you want to change the approver of one or more cases, check Change approver.

  5. If you want changes limited to only one case, specify the case number in Case ID.

  6. Specify the current and new account names in the remaining fields.

  7. Click Update. Status information is displayed as changes are made. More complete information is provided in the log file. When all changes are made, a confirmation message is displayed.

  8. Read the confirmation message, and then click OK.