The Diagnostic Utility checks if the telemetry service is available if telemetry has been turned on for a site. Additional states are reported as shown below.
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The telemetry service for plants in {site name} is not installed.
Check with your system administrator on where to retrieve the Intergraph Smart Application Data Services Processor.
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The telemetry service for plants in {site name} is not running.
To start the service when it is installed, Start Services, right-click Intergraph Smart Application Data Services Processor and select Start.
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There is an issue with the telemetry service for plants in [site name].
An unknown error occurred in checking the telemetry service. Contact your system administrator or HxGN technical support (Smart Community).