HxGN SDx2 Troubleshooting - HxGN SDx2 - January 2026 - Troubleshooting - Hexagon

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Product: HxGN SDx2
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Welcome to Troubleshooting
HxGN SDx2 Troubleshooting
API Services troubleshooting
Examples do not show the full URL
Object is not appearing in the metadata
User gets an Invalid Grant error trying to generate a token
HxGN SDx2 continually tries to authenticate
Access issues
HxGN SDx2 is blocked by your company firewall
HxGN SDx2 continually tries to authenticate
Data Take-On troubleshooting
Import
Import mapping: Mapped related object property is not saved
Validation
Invalid value for enum level on property
Job Processing - CSV files
Error when file object is loaded before the object to which it is attached
Object weights have not been configured correctly
Job is not created with error: Object successfully created, but failed to be attached to the workflow
Load fails with error: The request limit for the database is 2000/3200 and has been reached
Load fails at stage 1: Transferring data
Load fails with error: Transferring data failed
Load fails at stage 3: Loading data to database
Load fails at stage 3: Data is partially loaded into the database
InsightView dashboard issues
Issues when configuring an InsightView dashboard
My tablet keyboard is preventing me from creating a widget
The dashboard is currently unavailable
Issues when displaying an InsightView dashboard
Cannot embed a website in an iframe
Site is shown as Not Secure
The Actions menu isn't available for items in a grid or count widget
The dashboard is slow to load on my iPad
Widget content is not displayed
When viewing a widget, the error "Resource not found for the segment <Name>" is returned
Integration Engine troubleshooting
Deleting consolidated objects is not permitted
Restart a stuck scheduler task
SPFEnumEnumObjClass relationship does not exist
Troubleshoot Identity Register exceptions
Error handling for project-level naming rules
View and address Integration Engine exceptions
Enable or disable the automatic reprocessing of objects that failed the Integration process
Submittals processing errors
Import
System fails to load submittal data
Common causes of import errors
Validation
Submittal stuck at ‘Validation Error Check Processing’
Submittal stuck at ‘Awaiting approval for export’ after Validation
Other common validation errors
Export
Failure during loading data into the project
Common causes of data export failure
Failure during loading files into the project
Common causes of file processing failure after export
Attempting to update the latest revision of the existing MDR with the same file
Pre-processing errors
Submittal load job fails to start
Object successfully created, but failed to be attached to the workflow
Visualization troubleshooting
Troubleshooting the Graphic View Control (GVC)
Error when the model is spread across a large space
Force Refresh to update graphics in a Smart 3D model
Slow performance when loading Hexagon 3D models
Unable to interact with the GVC on an iPad
Troubleshooting the view and markup control
Unable to download a file
Unable to retrieve the markup rendition
Display item attribute values do not display in view and markup
Troubleshooting Extensibility issues
Troubleshooting Server Extensibility
Server events are not coming through
An invalid request URI was provided
Troubleshooting HxGN SDx2 Extensibility
Cannot embed a website in an iframe
Nothing appears when a method is executed
Site must be embedded in the Web Client
Incorrect domain communication
The loading indicator continues to be displayed
Security headers
Downgrading http status
Generic error diagnosis
Scheduler task fails with error message
Request a tenant reset
Support, Copyright, and Legal Information
Copyright Notice
Customer Support
Hexagon Policy Against Software Piracy

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