Errors
The following messages display when trying to view a file or compare files:
Unable to retrieve the markup rendition
Created scheduled task to create markup rendition
Cause
You might encounter this problem if a markup rendition does not exist.
Solution
Users can view a file or compare files after the scheduled task completes and a markup rendition is created. When you first try to view a file without a markup rendition you get:
"Unable to retrieve the markup rendition".
When the call to generate the markup rendition completes you either get:
"Generated markup rendition" if successful, or:
"Could not generate markup rendition" if the call fails.
The main scheduler does not need to be enabled to create the markup rendition. If a markup rendition is not found, it will be created asynchronously, without the use of the scheduled task, when the user attempts to view the file.
If the main scheduler is running, a scheduled task is created when the file is attached to the document, and users can check its status. But when users try to view and markup the file, no scheduled task is created, and users will need to check the server log to view the status.