Viewing error 500 (retired) - HxGN SDx - HxGN SDx - Reference - Hexagon

This functionality was removed in Update 36 and SmartPlant Markup Plus Server 2019 SP 2.

Error

When viewing a non-Hexagon file in the View and Markup page, the following error appears:

HTTP Status 500 - Internal Server Error

Common Cause

You might encounter this problem if the following ports are not open:

• Blazon Queue Server (Port 80, which is set during SmartPlant Markup Plus Server installation)

• Any port that Brava! Enterprise Server might be using

• Apache Tomcat port specified during SmartPlant Markup Plus Server installation

Solution

See Open the secure port in the Windows firewall (retired) for allowing connections to the ports.