You can only create Smart Cloud Service Incidents or Service Requests if you have
Smart Community level access by logging on to https://smartcommunity.hexagonppm.com/.
You can use the following information to raise an estate request with the Smart Cloud Support Team.
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Click the Support button
on the Intergraph Smart Cloud Portal home page.
If you are a Smart Community user, you will be redirected to the Smart Community
page, where you can create a Smart Cloud Service Incident or Service Request.
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Type the Estate Support details in the specified boxes, and click Submit. A support ticket is generated and an email sent to your email address with the Estate Support details, such as the estate technical contact information, and so on.
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For more information on managing estates in Smart Cloud Help, see Managing Estates.
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For more information about Smart Community, see https://smartcommunity.hexagonppm.com.
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