InService Database Configuration - HxGN InService - 9.4.2512 - Help

HxGN InService Customer Comms | Callback Help

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The cb_settings table defines the sample constraints for each dispatch group. One row should be defined for each dispatch group to be processed by the Callback server.

Column

Definition

Agency

InService Agency

Dgroup

InService Dispatch group

Status

‘On’ or ‘Off’

Percentcust

Percentage of total number of customers to use

Maxnumcust

Maximum number of customers to output

Rowid

Row Identifier (SQL Server only). In an SQL Server database, this column contains the unique row identifier used by DBRecovery.

TheCallback server attempts to find the agency/dgroup pair. If no agency/dgroup pair exists in the cb_settings table, then any job in that agency/dgroup does not create a sample callback list.

Callback supports Feeder based Agency/Dgroup for Automatic and Manual callback sample generation.