Automatic
If an outage event is closed, the Callback interface generates a sample. Sample generation can be disabled/enabled per dispatch group. The feature is automatically turned OFF when the InService application is operating in Hurricane mode.
Manual
The Dispatcher command Generate Customer List allows the user to select a device from the map and generate a callback sample.
The Dispatcher Close Event dialog box can be configured to tag an event for sample generation as part of the Close Event procedure. See the "EnableManualCloseEvent" registry entry description for more information.