Service Code Validation on the Call Center and Work Orders screens verifies that you are using a valid Service Code and also makes sure that the Department, Supplier, and Service Category selected, together form a valid combination. On the Call Center Setup screen, you can decide which type of validation you want. Different choices can be made for different organizations, as required.
The following choices exist for the Service Code Validation:
Service Delivery Matrix (SDM)
Simplified Service Delivery Matrix (Simplified SDM)