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SG-3515 ION - Inbound MaintenanceOrder BOD does not populate Problem Code |
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Description |
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Cloud Customer on EAM 11.7.1.2 reported SyncMaintenanceOrder inbound BOD to EAM is not updating the Problem Code for WO. Audit on Problem Code (R5EVENTS.EVT_REQM) shows that the Problem Code field is updated with the value from the inbound BOD and immediately updated to null. Same behaviour with all flexes active/inactive. The Problem Code can be updated manually from EAM web with no issues. *Steps to Reproduce*: # Publish attached SyncMaintenanceOrder BOD to customer restored copy (details on comments). Verify it completes with no errors. # Login to EAM, navigate to Work Orders screen and select WO 106694. Check Problem Code value: *Expected Results*: Problem Code is updated to 'GLATT' *Actual Results*: Problem Code is null # Check Audit Trail on field Problem Code: *Expected Results*: one record - Problem Code is updated to 'GLATT' *Actual Results*: two records - Problem Code is updated to 'GLATT', then updated to null Remark: This was reported on EAM-53202 and fixed for 11.7 however now reproducible on 11.7.1.2 |
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