EAM-54318 CLONE - User Defined Screens - Saving a hyperlink in a tab causes error “The system failed to carry out this function because of the environment or configuration problems” - HxGN EAM - Version 12.0 - Hexagon

HxGN EAM Resolved Issues for 2022

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HxGN EAM Version
12

EAM-54318 CLONE - User Defined Screens - Saving a hyperlink in a tab causes error “The system failed to carry out this function because of the environment or configuration problems”

 Description 

When trying to create a hyperlink in a tab of a user defined screen, we get an error.

Create the screen

1. Go to Administration => Screen Configuration => User Defined Screens.

2. Create XU0001 as the "master" screen as described in tab "Record View", line 2, in the attached Excel file.

3. Add one field to the screen XU0001 as described in tab "Fields XU0001", line 3, in the attached Excel file. (The system automatically adds the field in line 2 when adding an entity to the UDS.)

4. Generate the screen XU0001 to be able to use it in the next step.

5. Create XU0002 as the "tab" screen as described in tab "Record View", line 3, in the attached Excel file.

6. Add two fields to the screen XU0002 as described in tab "Fields XU0002", line 3 and 4, in the attached Excel file. (The system automatically adds the field in line 2 when the checkbox "Tab" is checked at the Record View)

7. Generate the screen XU0002.

8. Go to Administration => Security => User Groups and add screen "Master screen" to your menu.

9. Log out of HxGN EAM

Adding hyperlinks to the screen

1. Log in to HxGN EAM and go to the screen "Master Screen".

2. Enter the screen designer.

3. In the "Record View", add a hyperlink with the following parameters for the field "Equipment".

a. Destination Screen Mode = Query

b. Destination Screen/Report = OSOBJS

c. Destination Field = System

d. Default Dataspy = All Systems

4. Save the Hyperlink Details and close the popup.

5. Go to the tab "Tab Screen", add a hyperlink with the following parameters for the field "Equipment".

a. Destination Screen Mode = Query

b. Destination Screen/Report = OSOBJS

c. Destination Field = System

d. Default Dataspy = All Systems

6. I get the standard error message "The system failed to carry out this function because of the environment or configuration problems" when I try to save the Hyperlink Details.

The database is Oracle 12.1.0.2

Actual result: Getting error "The system failed to carry out this function because of the environment or configuration problems"

Expected result: Hyperlink can be saved.