|
Parameters |
Description |
Type |
Default |
|---|---|---|---|
|
EscalationLevel |
Used to select relevant Employees. |
String |
<none> |
|
SLADefaultTime |
If no SLA time (=reaction time) is defined on the Service Problem Code or if no Service Problem Code is associated to the work order the system will use this value. |
Number |
15 |
|
SLAOverdueFrom |
Minimum amount of time the SLA (work order response) is overdue |
Number |
16 |
|
SLAOverdueTo |
Maximum amount of time the SLA (work order response) is overdue |
Number |
9999 |
|
TimeExpressedIn |
Determines the elapsed time is in Days, Hours, or Minutes. Convert to uppercase before use in calculations. |
String |
Minutes |
|
DepartmentMatch |
Indicates whether the Department of the work order and the employee should match. Convert to uppercase before use in functions and comparisons. |
String |
Yes |
|
EmailLanguage |
To determine the descriptions included in the alert. Convert to uppercase before use in functions and comparisons. |
String |
EN |