Alert Field Definition - HxGN EAM - Version 11.07.01 - Feature Briefs - Hexagon

HxGN EAM Hospitality Edition

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HxGN EAM
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Feature Briefs
HxGN EAM Version
11.7.1

Description

Field (Alias)

Field Label if different

Work order number.

WO

Work order organization.

WOOrg

Work order description.

WODescription

Work order department.

WODepartment

Work order status description.

WOStatusDesc

Work order type description.

WOTypeDesc

Work order Scheduled Start Date.

SchedStartDate

Service Code associated to the work order.

ServiceProblemCode

Service Code Organization associated to the work order.

ServiceProblemCodeOrg

Service Code Description.

ServiceDescription

ServiceDesc.

User defined number 05 of the service problem code. If blank or if no service problem code is found use the value of parameter SLADefaultTime.

SLAResponseTime

Overdue is calculated as follows:

  1. System Date (consider server time offset) – Date/Time of the last Status change (crh_reqdate).

  2. Multiply with 1 if parameter TimeExpressedIn is ‘DAYS’, with 24 if it is ‘HOURS’, else with 1440 if it is ‘MINUTES’.

  3. Subtract User defined number 05 of the service problem code. If blank use SLADefaultTime.

  4. TRUNC the difference.

SLAOverDue

SLA Response Overdue

Equipment Code

Equipment

Equipment Organization

EquipmentOrg

Equipment Description

EquipmentDescription

Employee selected to receive the escalation email.

EmployeeToNotify

Employee Name.

Name

Employee Department.

EmployeeDepartment

Employee Trade.

EmployeeTrade

Concatenation of the work order number and the Employee Code. Use a dash to separate the two.

GridKey1

Parameter that determines in what unit of measure (minutes, hours, or days) time is expressed in.

TimeExpressedIn

Unit of Measure

Parameter that determines if the work order and employee department should match.

DepartmentMatch

See Alert Parameters

EscalationLevel

See Alert Parameters

SLAOverdueFrom

See Alert Parameters

SLAOverdueTo