Description |
Field (Alias) |
Field Label if different |
---|---|---|
Work order number. |
WO |
|
Work order organization. |
WOOrg |
|
Work order description. |
WODescription |
|
Work order department. |
WODepartment |
|
Work order status description. |
WOStatusDesc |
|
Work order type description. |
WOTypeDesc |
|
Work order Scheduled Start Date. |
SchedStartDate |
|
Service Code associated to the work order. |
ServiceProblemCode |
|
Service Code Organization associated to the work order. |
ServiceProblemCodeOrg |
|
Service Code Description. |
ServiceDescription |
ServiceDesc. |
User defined number 05 of the service problem code. If blank or if no service problem code is found use the value of parameter SLADefaultTime. |
SLAResponseTime |
|
Overdue is calculated as follows:
|
SLAOverDue |
SLA Response Overdue |
Equipment Code |
Equipment |
|
Equipment Organization |
EquipmentOrg |
|
Equipment Description |
EquipmentDescription |
|
Employee selected to receive the escalation email. |
EmployeeToNotify |
|
Employee Name. |
Name |
|
Employee Department. |
EmployeeDepartment |
|
Employee Trade. |
EmployeeTrade |
|
Concatenation of the work order number and the Employee Code. Use a dash to separate the two. |
GridKey1 |
|
Parameter that determines in what unit of measure (minutes, hours, or days) time is expressed in. |
TimeExpressedIn |
Unit of Measure |
Parameter that determines if the work order and employee department should match. |
DepartmentMatch |
|
See Alert Parameters |
EscalationLevel |
|
See Alert Parameters |
SLAOverdueFrom |
|
See Alert Parameters |
SLAOverdueTo |