GIS Attributes tab - HxGN EAM - Version 11.07.01 - Feature Briefs

HxGN EAM GIS

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English
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HxGN EAM
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Feature Briefs
HxGN EAM Version
11.7.1

On the GIS Attributes tab of the Call Center Setup screen, the Call Center Administrator can select polygon layer attributes to be displayed on the main contact center form. These attributes are information based only on the customer’s address. Examples include Council Representative, Garbage Pickup Day, Schools, or other general information. These fields can be displayed on the contact center form as soon as an address is selected, reducing the need to search for commonly requested information.

The user may assign an Alias to each attribute. The attribute names in GIS are normally codes, which may not be suitable for display on the contact center form. If supplied, the alias will be used as a field name on the contact center.