HxGN EAM supports the display of map services either from a standalone ArcGIS Server or from ArcGIS Enterprise if the map service is published to ArcGIS Server and the server is federated to the Portal; as well as the display of hosted feature layers published directly to ArcGIS Online.
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‘Web maps’ from ArcGIS Online/Portal for ArcGIS are not supported.
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The ArcGIS User and ArcGIS Password fields on the User Setup screen will be used to associate the portal or ArcGIS Server user to the EAM user when using Token-based, secured services (see the Supported ArcGIS Authentication Methods section for additional details).
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The named portal user that is associated to the EAM user must have at least 1 administrative privilege granted in the portal. Otherwise, they will not be able to view these maps inside EAM.
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If GIS services are hosted in ArcGIS Online; the URL of the ArcGIS Online item ID is to be specified in the GISSERV install parameter (rather than the map service REST URL, as in the case of ArcGIS Server map services).
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Consistent with best practices, it is recommended that GIS administrations ensure that all GIS environments are updated to include available patches for ArcGIS Server, ArcGIS Web Adaptor and or Portal for ArcGIS (if used) to prevent existing bugs & vulnerabilities from impacting performance of the HxGN EAM GIS integration. For example, Esri’s “ArcGIS Web Adaptor (IIS) 11.1 Reliability Patch” addressed a known Esri issue that can impact the HxGN EAM Mobile Offline (Android) application.