Every flow in the modeling canvas has a start and an end. For a new document flow, only the start and end are shown. You can add items to the flow, using this general method:
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In ION Desk, select Connect > Model > Document Flows.
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Select the application icon in the toolbox.
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Click the line where the application must be added. Alternatively, drag the item from the toolbox to the line where it must be added.
An Activity box is added.
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Click the Activity to view or change the properties in the Activity Task pane.
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Click Add to add a connection point to the Activity.
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Repeat steps 2 - 5 to add another application and its connection point to the flow.
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Click the document icon between the applications to define the documents that flow from the first application to the second application.
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Save the document flow.
To delete an item, right-click it and click Delete.