Copy from (refresh) - HxGN EAM - 12.2.0.2 - Feature Briefs - Hexagon

HxGN EAM Cloud Service Requests
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HxGN EAM
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Feature Briefs
HxGN EAM Version
12.2.0.2

In the event you desire a non-production tenant (TST, DEV, etc.) to be refreshed with another tenant’s data, this can be scheduled on this screen.

The tenant in which you are logged into is the tenant that will receive the requested Cloud Service Request maintenance activity. This Request Type is not available for selection in production environments.

For example, if I would like to refresh my Test environment with data from production, I would log into MYTENANT_TST and choose MYTENANT_PRD as the Source Tenant, to make this request.

  1. Log into the non-production tenant in which is desired to be refreshed.

  2. Choose Copy From (Refresh) as the Request Type.

  3. Open the Source Tenant and select a value.

  4. Choose a Desired Start Date.

    1. Desired Start Date is an approximate date that is used to return all available time slots within four weeks of the selected date.

  5. Choose a Job Definition.

  6. Choose a Job Window.

    1. All relevant Job Windows will be returned based on the selected Job Definition value.

  7. Choose a Scheduled Date.

    1. Based on your previously selected values, Cloud Service Request screen will present all dates that are available to schedule your maintenance activity on.

  8. Save the record.

  9. Click Submit Request button to ensure the Status is changed from New to Scheduled.

  10. Cloud Service Request portal will update this record’s Status throughout the remainder of its lifecycle until the maintenance activity is completed.

You may cancel a Cloud Service Request by clicking the Cancel Request button. This is only allowed prior to submitting the request, or if the Cloud Service Request Status is Scheduled.