Problem
A printer is set up correctly in Advanced Reporting and reports that are set up to print directly to the printer execute successfully with no errors in the log, but the reports are never printed on the printer.
Solution
Change the HxGN EAM Advanced Reporting service to log on as a user with domain access and access to the printer instead of the local system account.
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Right-clicking on the service and choosing Properties.
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Click the Log On tab, and select This account.
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Click Browse to locate a user in the domain that also has administrator rights to the Advanced Reporting machine.
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Type in the user's password and confirm password, and click OK.
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Restart the service for the change to take effect.