Work Order Status Escalation - HxGN EAM - Version 11.07.01 - Feature Briefs - Hexagon

HxGN EAM Alert Management

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English
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HxGN EAM
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Feature Briefs
HxGN EAM Version
11.7.1

This alert calculates the time elapsed since the last status change of the work order and, based on that time, will escalate the work order by notifying (e-mail) one or more employees. This alert does require the following configuration of EAM screens:

  • Service Problem Codes - User Defined Number 05 is used to record the SLA time allowed before escalation is required.
    Define this value in minutes, hours or days. Once you decide for a unit of measure, make sure you use that same UOM on all service codes. The alert is not designed to convert each service problem code individually.

  • Employees - User Defined Field 30 is used to record the escalation level. Level 1 could be used to associate line managers, Level 2 for the higher up regional managers, etc. There is no constraint on how many levels are configured here. There is also no constraint on the identification of the levels. Level 1, Level 2 is merely an example.