How to Capture Information for Support - EcoSys - Help - Hexagon

EcoSys Performance Tuning
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EcoSys
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EcoSys Version
9.2

Platform Configuration Capture

Copy the table below, and fill in the values for the environment where EcoSys is deployed to provide to EcoSys Support.

DATABASE

Database Server

DB Server Hostname

DB Server IP Address

DB Server OS Vendor/Version/Patch Level

Resource Allocation/Reservations

Application Shared Resources

Other Applications Running on Same Server

Resource Allocation/Reservations/Priority Settings

Free/available Memory

Application Server Package (for each if > 1)

Java Application/Version (Tomcat)

Java JVM Vendor/Version

Java Max Heap Size

EcoSys Application Instance (for each if > 1)

EcoSys Version

EcoSys Application URL

External System (for each involved)

Name/Type of System (Primavera, SAP, Oracle EBS, etc.)

Version and Version of Connection

Connection Details (address, service account)

CLIENT

Network between Application and Client

Network Connection (bandwidth, latency)

Intervening Firewalls/Equipment (list all)

Load Balancer (details)

Front-end Web Servers (details)

Client Platform

Client Operating System/Version/Patch Level

Client CPU (cores, speed) and Memory

Client Browser Vendor/Version

Client Anti-Virus Software and Exclusions

Client Data Volume

Additional Configuration Details Capture

Use these steps to capture additional environment configuration details to provide to EcoSys Support.

  1. EcoSys server settings file (/EcoSys/ESFM_HOME/FMServerSettings.properties)

  2. Text or screen capture of the following EcoSys System Info tabs: General, Memory, and Database

  3. Row counts from EcoSys System Info Database tab

  4. Oracle parameters (run as SYS user):

    SET LINESIZE 500
    COLUMN name  FORMAT A50
    COLUMN value FORMAT A60
    SELECT p.name,
           p.value,
           p.isdefault "Default"
    FROM   v$parameter p
    ORDER BY p.name;

    SELECT a.ksppinm name, b.ksppstvl value, b.ksppstdf deflt,
    decode(a.ksppity, 1,'boolean', 2,'string', 3,'number', 4,'file', a.ksppity) type,a.ksppdesc description
    FROM sys.x$ksppi a, sys.x$ksppcv b
    WHERE a.indx = b.indx and
    a.ksppinm like '%optimizer_cost_model%' and a.ksppinm like '\_%' escape '\'
    order by name;

  5. Unix kernel parameters (commands are OS specific). At a minimum, record the following:

    minperm

    maxperm

    minfree

    maxfree

    maxservers

    minservers

    maxreqs

    lru_file_repage