Error Connecting to EcoSys - EcoSys - Version - Administration & Configuration - Hexagon

EcoSys Mobile End User documentation

Language
English
Product
EcoSys
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Administration & Configuration
EcoSys Version
2.0

If the EcoSys Mobile App has issues connecting to the EcoSys Server, the following "Couldn’t Connect" page appears:

This can happen for several reasons, the most common being:

  • The server is down, or the mobile device cannot connect to the server.

  • The server URL was entered incorrectly.

  • There was a problem with the user login.

Check the server connection and select Try again to connect to the EcoSys Server or select Review Credentials if the server details are incorrect.