In configurations that use more than one computer, each computer needs to be able to communicate with the DOC4000 Server or SQL Server. After you add an entry in the hosts file on each computer where needed, you can use the Ping command to confirm access to that computer. Then, you can use Telnet to make sure the ports DOC4000 uses are open.
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You may need to install or enable Telnet before you can use it. If Telnet is installed, you can enable it in Windows Start > Control Panel > Programs > Turn Windows features on or off.
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If you cannot use Telnet due to IT policy, use the following Powershell script:
(new-object Net.Sockets.TcpClient).Connect("name", port)
where name is the target computer name or IP address, such as 10.10.254.17, and port is the target computer port number, such as 1433.
To test communication from the local computer to a remote computer:
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Click Windows Start, type cmd in the Search field, then press Enter to open the Command Prompt.
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Type the following Ping command, where PASEXAMPLE is the name of the remote target computer, then press Enter:
PING PASEXAMPLE
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Verify that the Ping command does not time out, and that you receive a reply from the remote computer.
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If you want to test communication by IP address, type the following Ping command, where IPADDRESS is the IP address of the remote computer, then press Enter:
PING IPADDRESS
If you want to have a computer ping itself, type PING 127.0.0.1 then press Enter.
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Verify that the Ping command does not time out, and that a reply from the remote computer is received.
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Use Telnet to test communication through the ports required by DOC4000. The Telnet command uses the following format:
telnet computername port
For more information, see Open Ports Required by DOC4000.