The HxGN InService Solutions system is designed for speed and ease of use in taking calls, dispatching crews, and resolving jobs. It is also useful for creating reports about customers affected by planned service calls and outages.

At most utility companies, trouble calls indicating a network outage come from a variety of sources, such as customer call centers, automatic meter-reading equipment, the Internet, and direct input from the dispatchers. These trouble calls are processed and sent to the HxGN InService Solutions system.